Which is the most recommended With the intention of freeing you from the stress of selling on social media, we created Whaticket: an all-in-one multi-agent integrated with WhatsApp, Facebook and Instagram that allows you to connect multiple customer service agents on the same number, automate communications and buy telemarketing data manage your business in a single tool.
Although Whaticket has various features to speed up sales and optimize your customer service, today we are going to focus on what matters to you right now: its multi-agent WhatsApp system or multi-user chat.
First of all, Whaticket allows you to connect +10 customer service or sales agents on a single WhatsApp line to provide quick support to your customers simultaneously and from any device.
The best thing about our system is that it automatically or manually assigns incoming queries based on the availability of your agents.
This way, you don’t overload your agents with chats that they can’t attend to because they’re busy with other queries. Why will you and your team love it? Because it promotes an equitable work environment that doesn’t overwhelm them, thus increasing their productivity and motivation. Happy agents, happy customers!
Benefits of our Multi-Agent WhatsApp
More attention span, happier customers
A single agent trying to handle multiple chats is a never-ending task. Our multi-agent chat system for WhatsApp increases your ability to handle any queries so that no query is left unanswered.
Speed up the sales process
If an advisor takes too long to answer a chat because he or she is busy, the sales process becomes slow and ends up being lost. By incorporating a multi-agent WhatsApp system like Whaticket, you will have multiple agents connected to attend to that chat in case the original agent is not available.
Customer loyalty that encourages repeat purchases
Good customer service translates into happy and satisfied customers, willing to return for another successful shopping experience. Having loyal customers goes far my phone number for service updates: a smart way to stay informed beyond creating a bond with them and being attentive to their queries and complaints. With Whaticket you will have the easiest path in this task.
Prevent crises that scare away future customers
An angry customer due to poor service is a time bomb. You never know when they will expose you negatively on social media, creating a bad image for potential future customers. With a multi-agent system like Whaticket, your customers’ problems will be resolved faster and more efficiently. It is the guardian of your brand reputation!
Balance the workload of your advisors/salespeople
By evenly distributing the chat volume among your available agents, you level the workload, preventing one agent from working harder than the other.
Whaticket is more than just a Multi-Agent WhatsApp system!
Whaticket not only stands out as the most recommended Multi-Agent WhatsApp of 2024, but also offers:
- Customer CRM for WhatsApp, Facebook and Instagram
- Chatbot
- Quick Answers
- Sending mass messages with campaign scheduling
- Analytics and sales reporting
- Stock control on WhatsApp.
- WhatsApp API Accessibility
- Connecting to your material data website with our Chat Widget
Is this Multi-Agent WhatsApp suitable for my business?
Aligned to your needs, Whaticket is flexible and adapts to your company regardless of the sector, size or sales volume. You can use it to:
- Accepting orders and requests
- Product stock query
- Define a hotline for complaints handling
- Manage a list of seminars and events,
- Manage after-sales service and technical support,
- Booking workshops
- Manage waitlists and waitlist management.