The situation creat by COVID-19 forc many small and mium-siz companies to operate remotely. Processes and communication channels had to be adapt to the home office, which meant a substantial change in the way of working and the implementation of new digital tools . This implies new challenges but also brings benefits.
At Capterra* we launch a survey to find out about the situation of SMEs and their way of operating under this new normal. Were companies prepar to operate remotely? What difficulties and benefits does it present? Are companies prepar in cybersecurity for this way of working? Do employees want to continue working remotely?
Adapting the business and acquiring new software
The lockdown caus offices, premises, agencies and other types of businesses to have to transform in order to continue operating. 71% of SMEs adapt their service or product to a virtual spain whatsapp number data format or are planning to do so. A very high percentage that indicates that companies were not prepar to operate in this way either totally or partially. Therefore, it is a significant change in mentality and organization.
This adaptation also means using new tools to work, whether for smart bidding works as follows the internal operations of the company or for customer-facing work. Our study indicates that 61% of SMEs had to buy/install new software to work from home or are planning to do so.
The new digital tools that workers have had to get us t material data o are mainly products that facilitate communication and organization, for example:
Team collaboration software
Programs for making video calls
Customer service
Project management
The difference between local software and cloud-bas software is that the former is install only on the computer or laptop and can only be access from that specific device, and the latter is on the Internet, therefore it can be access from any device with a network connection, for example Gmail or Facebook.
Cloud software takes off in use
For this reason, cloud-bas software is more important than ever. The ease of access from any device and from any location with an Internet connection makes it the logical choice for workers to be able to work remotely, whether using their personal computer or a company computer.